Privacy Policy for Timbuktu Shop

Our website address is: https://shop.timbuktu-group.africa

Effective Date: January 1, 2026

This Privacy Policy describes how Timbuktu Research and Design (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect
We collect information to provide and improve our services. The types of information we collect include:

· Personal Information You Provide: When you make a purchase or create an account, we collect your name, billing and shipping address, payment information (handled by our secure payment processor), email address, and phone number.
· Order Information: We collect details about the products you purchase, including transaction amount and order history.
· Digital Product Information: For digital purchases, we collect and store the email address to which the download link or .PDF file is sent.
· Device and Usage Information: We automatically collect certain information about your device and how you interact with our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
· Cookies: We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings.

How We Use Your Information
We use the information we collect for the following business purposes:

· To Fulfill Your Orders: To process your payments, arrange for shipping (via DHL), provide you with order confirmations and invoices, and deliver digital products.
· To Communicate with You: To contact you regarding your order, send you information or updates about our products and services (with your consent where required by law), and respond to your customer service requests.
· To Improve Our Site and Services: To screen for potential risk or fraud, analyze how our customers use the Site, and improve our product offerings, marketing, and your overall experience.
· To Comply with Legal Obligations: As necessary to comply with applicable laws and regulations.

Sharing Your Personal Information
We share your personal information only with trusted third parties to help us use your data for the purposes described above:

· Service Providers: We share information with companies that provide services on our behalf, such as our payment processor, our shipping carrier (DHL), our email delivery service, and our website hosting platform. These providers are obligated to protect your data.
· Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
· Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their promotional purposes.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we retain order information for tax and accounting purposes and to comply with our legal obligations.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to:

· Access the personal information we hold about you.
· Correct inaccurate or incomplete information.
· Request deletion of your personal information under certain conditions.
· Object to or restrict our processing of your data.
· Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the information in the “Contact Us” section below. We will respond to your request in accordance with applicable law.

Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
International Transfers
Our business is based in the Republic of Congo. Your information may be transferred to, and processed in, countries other than your own (for example, to our payment or email service providers). We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the “Effective Date.”
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [Your Email Address] or by mail using the details provided below:

Timbuktu Research and Design
Tchimbamba, Republic of Congo

Research[@]timbuktu-group.africa